Shipping & Returns

Refunds:

Ebikeuniverse offers a 7-day Money Back Guarantee from the day the product arrives on all purchases returned in original packaging
(a 20% re-stocking fee applies). This guarantee is applicable only if the unit is in new condition with no damages/user abuse. If the unit is damaged there are no refunds or exchanges. Shipping to and from our warehouse is not included. Products are not refundable unless a PO Return # has been issued. Please call us at 416.749.2324 if you need to return a product.

Shipping terms and conditions:

In the event a product arrives damaged, we will replace all damaged parts free of charge, however our Standard S&H fee will be charged.

(The standard S&H fee is the amount it will cost to ship certain part(s) to you and is based on the UPS calculator rate.)

Minor scratches, stress marks, or rubbing marks are not covered. We will replace parts that in our opinion have arrived with substantial damage.

If you have any questions about sale terms and/or shipping problems please call us at 416-744-2453